These Terms and Conditions govern the use of the online grocery and fresh foodstuff delivery services provided by STAPHINE LIMITED under the brand Ablat Food Stuffs (“the Company”, “we”, “our”, or “us”). By placing an order through our website, mobile platform, WhatsApp channel, social media pages, or any other ordering platform operated by us, you (“Customer” or “you”) agree to be bound by these Terms and Conditions.

1. Products and Availability

We deal in fresh foodstuffs, groceries, household essentials and related products. Due to the nature of fresh produce and market price fluctuations, product availability may vary from time to time.

Certain items may occasionally be unavailable, substituted, or supplied in different sizes, brands, or quantities of equivalent value where necessary. We reserve the right to make reasonable substitutions where the requested item is unavailable.

Fresh produce may naturally vary in size, weight, colour, texture, or appearance.

2. Pricing

Prices of foodstuffs and groceries are subject to prevailing market conditions and may change without prior notice.

While we make reasonable efforts to keep prices updated, some prices displayed on our platforms may differ from actual market prices at the time of purchase or delivery. In such cases:

1. the Customer will be informed before delivery where possible;
2. quantities supplied may be adjusted to match the amount paid; or

• the Customer may choose to pay the price difference before delivery.

All prices are stated in Ghana Cedis (GHS) unless otherwise indicated.

3. Orders

Orders are considered confirmed only after payment has been made or where the Company expressly agrees to cash-on-delivery arrangements.

We reserve the right to refuse, cancel, or limit any order where:

1. products are unavailable;
2. payment cannot be verified;

• fraudulent activity is suspected; or

1. operational challenges prevent fulfillment.

Customers are responsible for providing accurate delivery information and contact details.

4. Delivery

We aim to deliver orders within the estimated delivery time communicated to the Customer. However, delivery times may be affected by:

1. weather conditions;
2. traffic;

• market delays;

1. public holidays;
2. fuel shortages; or
3. other unforeseen circumstances.

Delivery timelines are therefore estimates and not guarantees.

The Customer or an authorized representative must be available to receive the order at the delivery location.

Risk in the goods passes to the Customer upon delivery.

5. Inspection Upon Delivery

Customers are encouraged to inspect items upon delivery. Any complaints relating to:

1. missing items;
2. wrong items;

• damaged goods; or

1. quality concerns

must be reported immediately upon delivery or within 2 hours after delivery.

Complaints made after this period may not qualify for replacement or refund.

6. Returns and Refunds

Due to the perishable nature of fresh foodstuffs and groceries, returns are generally not accepted unless:

1. the wrong item was delivered;
2. the item was spoiled at the time of delivery;

• the item was materially damaged before delivery; or

1. the item delivered significantly differs from the order.

Approved refunds may be processed through:

1. mobile money;
2. bank transfer;

• store credit; or

1. replacement of items.

Refund processing timelines may vary.

7. Cancellation of Orders

Orders may only be cancelled before shopping or dispatch begins. Once procurement, packaging or delivery has commenced, cancellation fees may apply. Custom or specially sourced items may not be cancellable once ordered.

8. Transportation and Delivery

Ordinarily we deliver products using its own vehicles and personnel. However, we may engage third-party transport providers, courier services, dispatch riders or delivery companies to facilitate delivery. The Customer shall bear the full cost of transportation and delivery, whether delivery is undertaken by us or by a third-party delivery provider. Delivery charges shall be communicated to the Customer before dispatch whenever reasonably practicable. Delivery timelines provided by us are estimates only and are not guaranteed.

9. Customer Responsibilities

Customers agree to:

1. provide accurate information;
2. make timely payments;

• ensure availability to receive deliveries; and

1. treat delivery personnel respectfully.

We reserve the right to refuse service to customers who engage in abusive, fraudulent or inappropriate conduct.

10. Food Quality and Handling

We take reasonable care to ensure that food products are fresh and handled hygienically before delivery. However, Customers are responsible for proper storage and handling of products after delivery.

We shall not be liable for spoilage resulting from delays in collection by the Customer or improper storage after delivery.

11. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

1. indirect or consequential losses;
2. delays beyond our reasonable control;

• losses resulting from inaccurate delivery information supplied by the Customer; or

1. minor variations in fresh produce characteristics.

Our liability for any claim shall not exceed the value of the affected order.

12. Privacy

Customer information provided to us shall be used solely for order processing, delivery, customer support, and business operations in accordance with applicable data protection laws.

We do not sell customer information to third parties.

13. Intellectual Property

All logos, branding, images, content, and materials used on our platforms remain the property of the Company and may not be copied or reproduced without permission.

14. Amendments

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Updated terms become effective upon publication on our platforms.

15. Governing Law

These Terms and Conditions shall be governed by the laws of Ghana and any disputes arising shall be subject to the jurisdiction of the courts of Ghana.

16. Contact Information

For complaints, inquiries, or support, customers may contact us through our official phone numbers, WhatsApp channels, social media pages, or email addresses provided on our platforms.