About Us

What is Ablat Food Stuffs?

Ablat Food Stuffs is the online grocery and fresh foodstuff delivery brand of Straphine Limited. We sell fresh produce, groceries, household essentials, and related products, ordered online and delivered to your door.

How can I place an order?

You can order through our website, mobile platform, WhatsApp channel, or social media pages. Simply select your items, confirm your delivery details, and complete payment to submit your order.

What areas do you deliver to?

We currently deliver within Accra and adjourning communities

Payments

What payment methods do you accept?

We accept payments via cash, mobile money, bank and debit/credit card through our secure online payment partner, Paystack.

Is it safe to enter my card details on your website?

Yes. All online payments are processed through our licensed, PCI-DSS-compliant payment partner. Your card and mobile money details are encrypted and processed directly by them. We do not see, collect, or store your full card details on our systems.

Do you store my card information?

No. We do not store your card numbers. Your payment details are handled entirely by our payment service provider under their secure payment infrastructure.

When is my order confirmed?

Your order is confirmed once payment has been successfully made, or where we have expressly agreed to a cash-on-delivery arrangement.

Why might the amount charged differ slightly from the listed price?

Because we sell fresh produce, prices can shift with market conditions. If a price has changed by the time your order is processed, we’ll inform you where possible, adjust the quantity supplied to match your payment, or ask you to pay the difference before delivery.

What currency are prices shown in?

All prices are listed in Ghana Cedis (GHS) unless otherwise stated.

Delivery

What are your delivery hours?

Deliveries run from 10am to 8pm, Monday to Saturday. We do not deliver after 8pm.

How soon will I get my order?

• Orders received by 9am are delivered the same day at the regular delivery fee.
• Orders received between 9am and 12pm are delivered the same day at 50% more than the regular delivery fee (or next day at the regular fee, if you prefer).
• Orders received after 12pm are delivered the next day at the regular delivery fee.

Could my delivery be delayed?

Delivery times are estimates and can occasionally be affected by weather, traffic, market delays, public holidays, fuel shortages, or other circumstances beyond our control.

Who delivers my order?

Most orders are delivered by our own vehicles and personnel, though we may occasionally use trusted third-party couriers or dispatch riders. Delivery costs are borne by the customer either way, and any charges are communicated before dispatch.

What if I’m not available to receive my delivery?

Please ensure you or an authorized representative are available at the delivery location. Risk in the goods passes to you once delivery is made.

Returns, Refunds & Complaints

Can I return my order?

Because our products are fresh and perishable, returns are generally not accepted, except where the wrong item was delivered, the item was spoiled or materially damaged before delivery, or the item significantly differs from what was ordered.

What should I do if my order arrives wrong, damaged, or spoiled?

Please inspect your order on delivery and report any issues (missing items, wrong items, damaged goods, or quality concerns) immediately, or within 2 hours of delivery. Complaints made after this window may not qualify for a replacement or refund.

How are approved refunds paid?

Approved refunds may be issued via mobile money, bank transfer, store credit, or replacement of the item. Processing times can vary.

Can I cancel my order?

Yes, if you cancel before shopping or dispatch has begun. Once procurement, packaging, or delivery has started, cancellation fees may apply, and specially sourced items may not be cancellable.

Privacy & Support

Is my personal information safe with you?

Yes. Information you provide is used only for order processing, delivery, and customer support, in line with applicable data protection laws. We do not sell your information to third parties.

Who do I contact if I have a question or complaint?

You can reach our customer support team via 0575 033 570, WhatsApp on 0575 033 570, email at info@ablatgh.com